Complete
Web Support

Typical UK agency rates for this level of cover: £100–£300/month. Ours start at £55.

Our support plans

You can choose to have as much or a little support as you need to suit your business, having both website and/or IT support.

Website only

Each month you have a minimum of a 1 hour guaranteed time slot available for you to use to receive:

Same-day support
Monthly website health check
Uptime monitoring
Speed optimisation
User-experience improvements
Content upload, layout, and styling
Accessibility monitoring (WCAG 2.2)
Security and plugin updates

From

£ 55 ~~£75~~/month

Website + IT Support

Utilise Microsoft 365, file sharing management and have remote IT support + website support.

Everything in website support plus…
Microsoft 365 Management
Remote IT Support
Fully managed devices

From

£ 105 ~~£145~~p/month

Optional support add-ons

Accessibility Monitoring

£35/month (quarterly scans, updated statement)

Accessibility info

AI Visibility Monitoring

£55/month (monthly AI presence checks, schema maintenance)

Get found

FAQs

What can I use my monthly support time for?

You can use it for website changes, content updates, layout tweaks, performance improvements, accessibility fixes, or general technical questions. If you have IT support included, it also covers Microsoft 365 help and remote troubleshooting.

What if I don’t use all my support time in a month?

We’ll combine unused time on request, but it doesn’t roll over automatically.

How quickly do you respond to support requests?

We aim to respond the same business day to all support tickets and usually much faster. For urgent website issues, we prioritise them immediately.

Can I upgrade or downgrade my support plan?

Yes. You can move between plans as your needs change; we just ask for 30 days’ notice so we can adjust scheduling and billing.

Do you only support websites you host or built?

No. We can usually support and improve most WordPress websites, even if they were built or hosted elsewhere. We’ll review your setup first and confirm what’s realistic.

I had a few annoying niggles with my website, nothing that stopped it working but frustrating none the less. Haydn had all these sorted very quickly. Very professional and friendly service. He actually took the time to listen, made some suggestions and resolved these very quickly. Really wish I had got in touch with SWAdesign much sooner. Hugely recommend.

Schuggies-Ceilidhs

Haydn spent an hour on my DIY WordPress website and made the world of difference to the look and feel. He recommended simple changes that had a great impact for me, and taught me lots of tricks I can implement myself. Haydn was both personable and patient - much appreciated by a WordPress noob with no design skills. I would thoroughly recommend SWA Design to anyone looking to fix their website. They also offer hosting, SEO and ongoing support.

Heather Moore (Copy That! Midlands Ltd.)

Friendly and approachable. Really easy to work with.

Andrew Backhouse

Great company had a complicated issue with my website for months they accessed my pc remotely and securely and fixed the problem in under 2 hours, didn’t cost me much either worth every penny, would totally recommend to anyone with website issues.. great service 👍

Paul Kay (Rockstarprint)

My website desperately needed a revamp as I was just not happy with the look. Haydn did a fantastic job, he understood exactly what I needed and his additional suggestions complimented the vision I had. To top it off, it all came under budget too, which is a refreshing change. Many thanks!

E Butt

SWA Design are a customer-focused and extremely professional web designing company. They compiled my brand logo and spent many hours working on my ideas gleaning from me whatever thoughts I had which were often confused and unclear as I didn't know what I wanted; just what I didn't want which made my project a hard task in my opinion. Nonetheless my point of contact Haydn was very patient and helpful throughout, patiently accommodating last minute changes and demands, enabling me to narrow my focus and put together the final piece which I am so so proud of. I can't recommend this company enough They will not let you down.

Mehreen Rizvi

These guys make the best modern looking and fully functional websites ever! Customer service and care is second to none. Super fast work and easy to work with. Always have plenty of options for you too. Can’t recommend highly enough.

Greg Maskalick

Excellent service! I had issues with my website with my previous host which Haydn sorted for me very quickly. I moved my Domain and site to SWA Design after this which was also sorted very quickly. My site now runs very smooth and very quick. Cannot thank Haydn enough for all he as done! I also know I can ask SWA Design to sort any changes etc in the future that I might require knowing they will sort for me.

John Hobson

Excellent help and support from SWA on design and build of my website www. fossilplantart.com. Professional and willing to answer lots of questions I had regarding development of site as I am not an IT expert. Highly recommend them

Graham Seymour

We have been absolutely delighted with the work Haydn and SWA Design have completed for us thus far. We asked SWA to take over a project from a web agency we didn't feel had good enough communication, understanding or design insight to complete our project. Haydn has been a breath of fresh air; communication is first class, the work completed in a timely fashion and he has offered insights and ideas that have progressed our platform. Highly recommend. Thank you, SWA Design. We look forward to a long relationship with you.

My Design Hub

Complete Web Support